Hi Guest !

Faqs

Q?

What are the requirements to be the member of TheB2BTrade?

A.

We welcome anyone to join us, provided they are:
- A legally registered company (can present a valid registration document when required)
- Information provided in the registration must be true and complete
- One registration per company.

Q?

Why did my Member ID fail to be accepted during the registration?

A.

Please ensure that your Member ID is between 4-15 characters, combined with letter (a-z) or number (0-9).

Q?

Why did my password fail to be accepted during the registration?

A.

Your password must be between 6-15 characters, combined with letters (a-z), numbers (0-9) or hyphen (-). For security reason, we suggest you not to use Member ID or same character consecutively for password.

Q?

Can I cancel my registration?

A.

Of course you can. If you are not satisfied with our service(s) or if its not fit for your need, we're welcome for your comments and feedback. To cancel your registration, please email us with your member ID and password. Once your identity has been verified, your account will be cancelled.

Q?

What is the purpose of Email Verification?

A.

Email verification is to validate your contact email. It is to ensure that you are able to receive inquiry from your customer.

Q?

What can I do if I've forgotten my Member ID?

A.

You have to present a valid business document (such as a company letter and business registration certificate) to prove your identity either by fax or email. We will send you the member information by email after your identity has been verified.

Q?

Can I change my Member ID?

A.

This is for Premium Member only. If you want to change your Member ID after registration, please call or email us.

Q?

What can I do if I've forgotten my password?

A.

Click "Forgot Password" on TheB2BTrade and then submit your Member ID. Your password will send to your contact email shortly. Or, you can email us your Member I.D., company name, etc., your password will send to your contact email after your information has been verified by us.

Q?

Can I enter "My TheB2BTrade Home" without sign in?

A.

Yes! When you sign in TheB2BTrade, please tick the box "Remember sign in". Your browser will memorize your information, and you won't have to sign in each time when you come back.

Q?

Why I can't sign in?

A.

There may be several reasons why you can't sign in, please check the following: You have entered an incorrect Member ID and/or Password. Please ensure you haven't leave a SPACE before or after your Member ID and/or Password
Your browser have not enabling cookies
Your membership have been terminated. If it can't help to solve your problem, please contact us.

Q?

How can I change my company information after registration?

A.

Please click "Edit Profile" on "TheB2BTrade.com Admin". Don't forget to confirm the change by clicking "Save" button after update.

Q?

Why did TheB2BTrade terminate my membership?

A.

Your membership termination can be caused by either of the following :-
-Your company has been registered with more than one account
-Your company information is incomplete or untrue
-Your account has not been sign in over 90 days
-You have violated the terms of Service, such as published content is untrue, non-business or illegal, sending junk email, etc.

Q?

Can I reactivate my account which has been terminated?

A.

It will depend on reason of the termination. If it is caused by your account information is incomplete/insufficient, your account can be reactivate within the same day after we approved you resubmission.

Q?

What is Cookies?

A.

A cookie is a small piece of information stored by your browser that helps us to identify you.